Shipping & discretion
What happens between
your order and your door.
Production
Twelve weeks, hand-finished.
Each piece begins production within 48 hours of payment confirmation. Ateliers cast, paint, articulate, dress and quality-check the companion in sequence. Production typically completes in week ten, packaging in week eleven, dispatch in week twelve.
Outer packaging
Plain crate, no markings.
Companions ship in unmarked wooden crates or reinforced cartons. The shipper appears as a generic logistics company on courier paperwork. Nothing on the outside indicates the contents.
Couriers
Signature on delivery, always.
We use established couriers (DHL, FedEx Priority, UPS Worldwide) with adult signature required. You receive a tracking link at dispatch. Re-routes are possible up to 24 hours before delivery.
Customs & duties
Cleared in your name.
Where your destination requires customs clearance, the courier handles it on your behalf. Duties and taxes are calculated by the carrier at delivery and are the responsibility of the recipient. We can supply a discreet commercial invoice on request.
Where we ship
Most of the world, with care.
We ship worldwide except where local law restricts adult-product import (currently: a small list of jurisdictions; we will let you know at checkout). For Taiwan, Japan and the EU we offer expedited routes.